For any customer service inquiries please email email@example.com
You can also call the shop Tuesday-Sunday 11am - 5pm or leave a message at 415-431-4000.
We ship using the United States Postal Service. Orders are processed and shipped from our shop in San Francisco, typically within 1-3 business days after being placed. Orders may take up to three business days for tracking to be updated. You will receive a confirmation email with tracking information once your order has been shipped. Due to Covid-19, it may take longer to fulfill your order as we navigate unforeseen delays and ensure the health and safety of our team. We appreciate your patience and understanding. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.
For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. Fragrance can not be shipped internationally. Please note that all international orders are Final Sale.
LOCAL PICK UP
We are currently offering free local pickup at our Hayes Valley shop Tuesday - Saturday from 12:00pm - 5:00pm.
Please select the "PICK UP" option at checkout to avoid any extra shipping fees. (*Please note that by using express checkout methods such as Google Pay, Apply Pay or Shop Pay, this option is bypassed. You must select "continue as a guest" to be directed to the appropriate page to select the PICK UP option).
We ask that you email us after placing your order to let us know an approximate day/time you will be coming to pick up your item. Please pick up your order within 2 days from the date you placed your order.