We ship primarily using the United States Postal Service. Orders are processed and shipped from our shop in San Francisco, typically within 1-3 business days after being placed. Orders may take up to three business days for tracking to be updated. You will receive a confirmation email with tracking information once your order has been shipped. Due to Covid-19, it may take longer to fulfill your order as we navigate unforeseen delays and ensure the health and safety of our team. We appreciate your patience and understanding. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. We insure all packages for the full value paid. Once tracking is confirmed we do not assume responsibility for lost or missing packages. Filing lost or missing package claims will be the responsibility of the customer, however we are happy to assist you through the process.
For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. Fragrance can not be shipped internationally. Once tracking is confirmed we do not assume responsibility for lost or missing packages. Filing lost or missing package claims will be the responsibility of the customer, however we are happy to assist you through the process. Please note that all international orders are Final Sale.
Reliquary is committed to low-impact packaging by eliminating plastic and using recycled materials in every shipment. In addition to our effort to move towards 100% plastic free and recycled packaging, we are excited to provide you the option to offset your carbon footprint by investing in local carbon reduction projects. We have partnered with Cloverly, an organization that provides real-time estimates within your shopping cart for the carbon created and cost to offset your order -- for typically less than $1 per transaction. You will see exactly how much it will cost to opt in for carbon-neutral shipping along with the details of the offset projects used to neutralize your emissions. Just click the option for carbon neutral shipping at checkout and feel good about how that spare change helped make real change! To see all the carbon capturing projects our customers have invested in take a look at our Sustainability Report.
DAMAGES IN TRANSIT
We take great pride in packing our orders well and with care and do not assume responsibility of damages in transit. However we are happy to hold your hand through the claim process and work with you to find the best resolution, be it a replacement or reimbursement from the delivery company.
If your package arrives to you damaged, here is what to do:
-Take pictures to document the condition of the outside of the package, inside packaging and damage from when it arrived, & hang on to all packaging material and packing slips until we come up with a plan of action.
-Email us right away with a description and all the photos of the damage at email@example.com