POLICIES

SHOP HOURS

We are open for business at our 544 Hayes Street Shop 12:00pm - 6:00pm Monday- Thursday & 12:00pm - 7:00pm Friday - Sunday.

We are open online 24/7

SALE ITEMS 

All sale items, meaning items marked down or items included in a promotional sale, are considered final sale and are not eligible for return or exchange

PRICE ADJUSTMENTS

Reliquary does not offer price adjustments of any kind

PROMO CODES

All items purchased using a promotional code, are considered final sale and are not eligible for return or exchange

INTERNATIONAL ORDERS

All international orders are FINAL SALE. No returns, exchanges or exceptions shall be granted. All international duties and import taxes are the sole responsibility of the customer. 

GIFT CARDS

Gift cards may be used in-store and on-line and never expire! Gift cards are final sale and non returnable.

SHOP PAY INSTALLMENTS

All items purchased using payment installments are final sale, no exceptions.

SHIPPING

Please see our SHIPPING page for more details

RETURNS

Please see our RETURNS page for more details

MISSING PACKAGES

Once tracking is confirmed we do not assume responsibility for lost or missing packages. Filing lost or missing package claims will be the responsibility of the customer, however we are happy to assist you through the process.

DAMAGES

We take great pride in packing our orders well and with care and do not assume responsibility of damages in transit. However we are happy to hold your hand through the claim process and work with you to find the best resolution, be it a replacement or reimbursement from the delivery company.
If your package arrives to you damaged, here is what to do:
-Take pictures to document the condition of the outside of the package, inside packaging and damage from when it arrived, & hang on to all packaging material and packing slips until we come up with a plan of action.
-Email us right away with a description and all the photos of the damage at customerservice@reliquarysf.com.

TAX

Sales tax is charged on orders shipped within California at the local tax rate.

VINTAGE

All vintage items are sold in AS IS condition and are FINAL SALE.

JEWELRY SIZING

All rings that are eligible for resizing can be sized up or down one full size.

Ring sizing is available for a fee of $50-$150 depending on difficulty. This fee will be charged separately after your initial purchase but before shipping the item to you. Sizing can take up to 15 business days. Not all rings can be sized, please reach out to use prior to purchase to inquire.

If you have questions about determining your ring size please call us at (415) 431-4000 or email us at customerservice@reliquarysf.com. All resized jewelry is final sale. 

PRIVACY

We respect your right to privacy. Reliquary will not sell or share your name or personal information.

TERMS AND CONDITIONS

Reliquary reserves the right, at any time, to modify, alter or update these Terms of Use.

All content on this site including, but not limited to: Information content, graphic images, and program code such as HTML and Javascript are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Reliquary Inc. and may not be reproduced in any manner without the express written consent of Reliquary Inc.

Images from Reliquarysf.com may be used on blogs if credit for the origin of images is acknowledged. Please credit styling and imagery to reliquarysf.com.

All prices listed are accurate to the best of our ability. In the rare case that an item is listed incorrectly, Reliquary reserves the right to refuse the sale and may offer the item again with the correct information.

Reliquary does not guarantee the availability of any item listed on reliquarysf.com. If the item selected for purchase is not available Reliquary will make every effort to contact the customer to notify them of the cancellation.

Please note that upon placing an order a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit. Please further note that Reliquary shall have the right to refuse or cancel any order whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, Reliquary will issue a credit to your credit card account in the amount of the purchase.